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Pengaruh manajemen perubahan terhadap kepuasan pengguna jasa kelompok Mahasiswa dan dampaknya terhadappeningkatan kualitas kerja pegawai pada Terminal kertojoyo Mojokerto

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Pengaruh manajemen perubahan terhadap kepuasan pengguna jasa kelompok
mahasiswa dan dampaknya terhadap peningkatan kualitas kerja pegawai pada
Terminal Kertojoyo Mojokerto

Abstract
Terminal as road transport infrastructure in carrying out its function as a place of
need to raise and lower people or goods, resting place for bus and vehicle crew before
starting the trip again, and arranging arrival and departure of public transportation,
which is the shape of transportation network node.
The purpose of this research are: 1) To know and analyze the effect of routine change
to the improvement of work quality of employees. 2) To know and analyze the effect
of improvement changes to the improvement of work quality of employees. 3) To
know and analyze the effect of innovative change on the improvement of work
quality of employees. 4) To know and analyze the effect of routine changes on student
service group student satisfaction. 5) To know and analyze the effect of improvement
changes on student service group user satisfaction. 6) To know and analyze the effect
of innovative change on student service group satisfaction. 7) To know and analyze
the effect of improving the quality of work of employees to the satisfaction of student
service group. 8) To know and analyze the influence indirectly Management of
changes to user satisfaction services group of students through the variable between
improving the quality of work employees.
This research was conducted at Terminal Kertojoyo Mojokerto, while the time of the
research was conducted in August 2016. The population in this research is the user of
student group service of Kertojoyo Mojokerto Terminal, from the very large
population and the unknown number, using Cochran formula taken samples of 73
respondents .
From the results of the study can be concluded as follows: 1) Regular changes have no
significant effect on the quality improvement of employee. 2) Changes in the increase
significantly affect the improvement of employee quality. 3) Innovative changes have
a significant effect on improving the quality of work of employees. 4) Regular changes
have a significant effect on student service group user satisfaction. 5) Changes in the
increase significantly affect the user satisfaction of student group services. 6)
Innovative change has no significant effect on student service group user satisfaction.
7) Improving the quality of employees' work has no significant effect on student
service group satisfaction. 8) Management of each change directly affects the user
satisfaction of student services group through the variable between improving the
quality of work of employees.
Keywords: Change in improvement, innovative change, satisfaction, quality of work

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Detail Information

Series Title

Pengaruh manajemen perubahan terhadap kepuasan pengguna jasa kelompok Mahasiswa dan dampaknya terhadappeningkatan kualitas kerja pegawai pada Terminal kertojoyo Mojokerto

Call Number

Ekonomi Manajemen

Publisher

: Pusat Pengembangan Ekonomi, Studi Lingkungan & Konversasi Alam Sekolah tinggi Ilmu Tarbiyah Rad., 2017

Collation

27-34

Language

Indonesia

ISBN/ISSN

ISSN 2598-893X (Online)

Classification

Ekonomi Manajemen

Content Type

-

Media Type

-

Carrier Type

-

Edition

Vol 1

Subject(s)

-

Specific Detail Info

-

Statement of Responsibility

JEBDEER

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