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The Role of Service Quality on Satisfaction of BPJS Participants

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The Role of Service Quality on Satisfaction of BPJS Participants
ABSTRACT
BPJS participants as users of health services provided by the government are
entitled to get the best satisfactory service. To achieve this, it is necessary to
provide quality services from the health care system at public health center.
This study is about observing quality health services to achieve BPJS
participant satisfaction. By involving 79 patients who visited the public
health center and using regression analysis as a measuring tool, it was found
that the service quality variable played a significant role in shaping patient
satisfaction. Improving service quality will be in line with increasing patient
satisfaction. Other results show that all service quality factors have a
significant effect on BPJS user satisfaction simultaneously.
Keywords: service quality, patient satisfaction, BPJS, public health center

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Detail Information

Series Title

he Role of Service Quality on Satisfaction of BPJS Participants

Call Number

Ekonomi Manajemen

Publisher

LPPM Univeritas Narotama Surab : Jurnal of Engineering and Social Sciences (JESS)., 2021

Collation

41-48

Language

English

ISBN/ISSN

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Classification

Ekonomi Manajemen

Content Type

-

Media Type

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Carrier Type

-

Edition

Volume 1 no 1

Subject(s)

-

Specific Detail Info

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Statement of Responsibility

Jurnal of Engineering and Social Sciences (JESS)

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